Candidates sometimes don’t get the results that they hoped for. If this happens to you, try not to worry too much. Your results may still still open up many different exciting opportunities for your further education and future career. 

However, in some cases, you may want to consider re-marking or retakes – for example, if your teacher predicted a much higher grade. Please contact us to send you a remarking form contact.exams@cy.britishcouncil.org 

Retake an exam

If you or your teachers think that you could achieve better grades, you can choose to re-take your exam. 

What is a retake?

An exam counts as a retake if you have sat the same syllabus in the past year. 

What you need to do

If you are a school student you need to speak to your school exams co-ordinator. If you are a private student you need to provide your:  

  • previous centre number
  • candidate number
  • confirmation of syllabus retake.

Please note: the retake option may not apply to all subjects. You can usually submit previously used coursework so you will only need to retake written exams. Any coursework that is resubmitted needs to meet the requirements of the syllabus in the new exam series and must be re-assessed.

Please contact us if you'd like to retake an exam or log in to our registration portal https://schoolexams.britishcouncil.org/ , guideline is below.

Re-marking

Teams of examiners assess every exam paper. They are specialists in their subjects and follow a strict marking scheme. Principal examiners oversee the process to make sure that grades are awarded fairly. 

If a student is awarded a grade that differs significantly from their teacher’s prediction or comparative performance, their exam is automatically re-checked and often re-graded. Borderline grades are also re-marked to ensure the grade is fair. 

The exam marking process is carefully designed to be fair to all students. However if you feel that your exam result does not represent your work, you can ask to have your paper re-marked. 

Request a re-mark

If you are a school/institute student and believe that your exam results are incorrect, you should talk to your teacher. If your teacher agrees that you should request a re-mark, you will need to contact your school or the British Council. You may need a letter from your teacher to support your request, and in most cases you will have to pay a re-marking fee. 

If you are a private candidate, you should log in to your registration portal and submit your request. https://schoolexams.britishcouncil.org/select-country

(If you have forgotten your password, please use the ‘Forgot Password’ button to reset the password.) Please follow Post Result Service tab.

Please contact us for remarking deadline and fees at contact.exams@cy.britishcouncil.org and also see the documentation below.

Remember: your grade and mark may be lowered, confirmed or raised following the enquiry. If your grade is raised, you may be entitled to a full refund for this service. 

Teachers and exam officers must obtain consent from a candidate before ordering a examination re-mark.

Group reports

Teachers and school exams co-ordinators may want to order detailed reports on the exam performance of a group of candidates or a whole class of students. 

The British Council allows you to order reports for groups of up to five, up to 15, or groups of 16 and more. 

To place an order for exam reports, you will need written consent from each candidate.

Enquiries About Results (EAR) for Cambridge private candidates

Cambridge private candidates who register for exams directly through the British Council can now apply for Enquiries About Results (EAR) through the British Council’s School Registration System (SRS). This new and easy-to-use feature will enable candidates to make payments instantly when applying for the service through the online system.

Read the EAR guide to find more information.